Our Most Common Questions
Here, we answer the most common questions about our SMART repair services, covering everything from the types of damage we repair to how our mobile service works. Whether you’re curious about the repair process, pricing, or how to book, we’ve got you covered. If you don’t see your question here, feel free to reach out – our team is always happy to help!
SMART repair stands for ‘Small, Medium Area Repair Technology’. It’s the process of repairing a small area of your vehicle to make it look as good as new again, without replacing a whole panel. The SMART Repair service is made to make your life easier and to cut cost.
Paintless Dent Repair (PDR) is an innovative technique used to remove dents from vehicle panels without the need for traditional bodywork or repainting. Highly skilled technicians utilize specialized tools to massage the dent out from the underside of the panel, gradually restoring the metal to its original shape. This process preserves the factory finish of the vehicle, as there is no need for fillers or paint. PDR is particularly effective for small to medium-sized dents where the paint has not been damaged, offering a quicker, more cost-effective, and environmentally friendly alternative to conventional dent repair methods.
Until we have the images of your dent we could not say as to whether you would need a PDR or a more traditional dent repair. Simply fill in the quote form on our website and a member of our team will happily advise you.
Smart repair employs specialised techniques to fix minor damages on a vehicle’s exterior efficiently. Technicians assess the damage, prepare the area, and apply targeted repair methods such as painting, polishing, or dent removal. These repairs are conducted swiftly, often on-site, ensuring a seamless finish and restoring the vehicle’s appearance effectively.
After a smart repair, customers should avoid washing the repaired area for at least 48 hours to allow the paint to fully cure. Additionally, it’s advisable to avoid harsh chemicals or abrasive cleaners for the first few weeks to preserve the repaired finish and ensure long-lasting results.
No, you don’t. Many of our customers have us carry out the repair while they go to work or out for the day. Many customers will also have us carry out the repair in a car park etc while they are in work. We will contact you when the repair starts and also when the repair is finished.
All of our technicians are mobile and they come to the address.
The address must have:
- A safe place to carry out the repair.
- Around 3-4 feet clear around the vehicle.
- Space to park their van by the vehicle being repaired.
- Access to a plug socket for their long extension leads.
All of the above are required for the repair to be carried out.
The address must have:
- A safe place to carry out the repair.
- Around 3-4 feet clear around the vehicle.
- Space to park their van by the vehicle being repaired.
- Access to a plug socket for their long extension leads.
All of the above are required for the repair to be carried out.
The repairer will usually be in touch the day before your repair to discuss a time of arrival with you. If you would like to contact them before, you can do so via the contact details on the booking confirmation email.
Our lead times are 1-5 weeks as a rough average, often sooner.
We can't provide exact dates until we've allocated your job to your local repairer, as they have their own diaries. In order for us to allocate your job to your local repairer, you must accept the quote via the link provided in the email and follow the on-screen instructions.
We can't provide exact dates until we've allocated your job to your local repairer, as they have their own diaries. In order for us to allocate your job to your local repairer, you must accept the quote via the link provided in the email and follow the on-screen instructions.
What Our Customers Say
