Terms & Conditions

Welcome to The Smart Repair People Europe Ltd (“The Smart Repair People”), where we offer a platform connecting customers, referred to as “you” or “Client,” with independent repair service providers, known as “Repairers.” Our platform streamlines the process of requesting and booking vehicle repair services. Here’s how it works:

When you utilise our platform, you’re agreeing to abide by the following Terms and Conditions, which outline your rights and responsibilities as a Client and govern your usage of the Platform. Take a moment to review them before proceeding.

Definitions:

“Repair Services” encompass any repair (including parts), and inspection services provided by a Repairer under a Booking.

“Booking Request” signifies your request for Repair Services made through The Smart Repair People website.

“Booking” constitutes a contractual agreement for Repair Services between you and the Repairer, facilitated by The Smart Repair People acting as your agent.

“Charges” refer to the fees for parts and labor associated with a Booking.

“Repairer” denotes an independent provider of Repair Services, not employed by The Smart Repair People Europe Ltd, but utilizing our platform.

“The Smart Repair People Services” encompass our role in enlisting Repairer services, managing Repair Contracts on your behalf, and processing payments.

Terms and Conditions for Platform Use:

The Smart Repair People’s Role and Responsibilities:

Our responsibility is primarily limited to providing The Smart Repair People Services. While we facilitate connections between you and Repairers, we cannot be held liable for their actions or failures in service provision. We do not employ Repairers nor have direct involvement in their service delivery.

Contract Formation and Payment:

Upon accepting our quote, you enter into an agreement with The Smart Repair People for our services. This authorizes us to act as your agent in arranging Repair Services and processing payment. The contract with the Repairer is formed when they confirm acceptance of the job details through our Platform.

Billing is handled by The Smart Repair People through various payment methods. We keep your card on file until the repair is completed, at which point we charge your card for the Charges unless otherwise notified.

Obligations of The Smart Repair People:

We arrange bookings and collect payments on your behalf. Additionally, we provide updates on repair status, including proactive notifications of any delays. It can take up to 5 working days for a repairer to be allocated.

We make reasonable efforts to find a suitable Repairer at the agreed price. However, we cannot guarantee availability or willingness of Repairers to provide services at the specified price. In such cases, alternative pricing may be offered, but acceptance is optional.

Cancellations and Cooling-off Period:

A 14-day cooling-off period is provided from the date of the Booking, during which cancellation without fees is permitted if Repair Services have not been performed. Please note deposits are not refundable should you have been offered dates for a repair during this time.

Cancellation fees apply if the Booking is cancelled within 24 or 12 hours of the scheduled repair time, and moving a repair to another time may require paying the booking fee again.

Please do not accept the quote if you need the repair carried out sooner without speaking to our team first. Deposits will not be refunded if we find suitable dates within this time period but is not as soon as you would like.

Payments:

Payment is due upon completion of repair. Failure to pay the remaining balance due before 5pm on the following day (after job completion) will result in your original payment card being charged for the remaining outstanding balance on the repair.

In case of non-payment, statutory rights to claim interest and compensation for debt recovery costs may be exercised.

Deposits:

Deposits are paid in order your repair into the system, these are non-refundable, once a repair is booked in for a chosen date. If a technician arrives at the chosen location and the damage does not reflect that of the damage in the original photographs and the repair does not go ahead, this deposit would not be refunded as this would result in lost time for the technician. If we can’t arrange a suitable date for a repair to be carried out, we may refund your deposit at our discretion.

Termination Rights:

The Smart Repair People reserves the right to terminate access to the Platform or cancel Bookings for reasons including non-payment or violation of Terms and Conditions.

Dispute Resolution:

In case of disputes with Repairers regarding services, clients should contact The Smart Repair People for assistance.

Warranty & Liability:

The SMART Repair People are an intermediary between the repair companies and customers. We do not accept any liability for any repair work carried out. We provide company information and telephone numbers of the technicians prior to the repair. 

Data Protection and Privacy:

We prioritize client privacy and handle personal information in accordance with our Privacy Policy.

Governing Law:

These Terms and Conditions are governed by the laws of England and Wales, with disputes subject to the jurisdiction of English and Welsh courts.

Miscellaneous:

Any invalid provision within these Terms and Conditions will not affect the validity of the remaining terms. Failure to enforce any right or provision does not constitute waiver unless acknowledged in writing by The Smart Repair People. These Terms and Conditions constitute the entire agreement between the Client and The Smart Repair People, superseding all prior communications. Notices or communications will be provided through the Platform, email, or other appropriate means. Assignment of rights or obligations under these Terms and Conditions requires written consent from The Smart Repair People. All intellectual property rights remain owned by or licensed to The Smart Repair People.

Calls are recorded for monitoring purposes.

By utilising our platform, you agree to adhere to these Terms and Conditions, ensuring a seamless experience in accessing vehicle repair services through The Smart Repair People.